Shipping policy

Due to excessively high sale volumes current "guaranteed" processing times are 14-21 BUSINESS DAYS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED.

TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING.

Most all orders will process and ship within 3-5 business days, however, to manage expectations we do not guarantee processing sooner than 14-21 business days.

 

Packages will be shipped using USPS, FEDEX, DHL depending on your location

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.

Questions regarding orders must be sent to nhilton@mykingdomkoils.com Please include your name and order number.

 

Incorrect Shipping Information:

If a package is returned to KINGDOM KOILS LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. KINGDOM KOILS LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages:

KINGDOM KOILS LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, KINGDOM KOILS LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.